Shipping Policy

Shipping typically takes 3–8 business days after dispatch, depending on your location.

Regional and remote areas may take a little longer.

Please note: during peak seasons, holidays, or promotional periods, shipping times may vary slightly due to high demand.

Once your order has been shipped, you’ll receive an email with a tracking link so you can follow your parcel’s journey.

If you haven’t received tracking details within 7 days, please contact us at tidetotscontact@gmail.com and we’ll look into it for you.

While we work closely with our couriers to ensure timely delivery, unexpected delays can occasionally occur due to factors beyond our control (such as weather or postal service disruptions).

We appreciate your patience and understanding.

If your parcel is marked as delivered but you have not received it:

1. Please double-check with family members, neighbours, or your building manager to ensure it hasn’t been accepted on your behalf.
   
2. Contact your local post office or courier depot with your tracking number for further information.
   

If your parcel still cannot be located after these steps, email us at tidetotscontact@gmail.com and include your order number and tracking information.

We’ll liaise with the courier and assist in opening an investigation.

Tide Tots is not responsible for parcels lost due to incorrect shipping details provided at checkout, but we’ll always do our best to help you resolve the issue quickly.